How do
I place an order?
1. Browse Products: Search items by
using one of several different searching methods on
our site. Browse items by category or do a quick
keyword search from almost any page. Once you've
found what you are looking for, click on the item's
name to see more information.
2. Add Items to Your
Shopping Cart: Simply select the "Buy Now"
button located next to the item that you'd like to
purchase. Each item will remain in your cart until
you remove or purchase it. View items in your cart
at any time by selecting the "Shopping Cart" link at
the top of most pages.
3. Changing Item
Quantities in Your Shopping Cart: If you wish to
buy multiple quantities of an item you have placed
in your Shopping Cart, merely change the number in
the "Quantity" box. Be sure to click the "Update"
button to recalculate and see your new subtotal.
4. Deleting Items in
Your Cart: To delete an item in your Shopping
Cart, click the "Remove" button.
5. Check Out:
When you are ready to send us your order, select the
"Checkout" button which is located at the bottom of
the Shopping Cart page. (You can get there from any
page on site by clicking on the "Checkout" button.)
This will take you through a simple step-by-step
process to complete your order.
6. You will need to
enter: your email address and additional order
details such as: credit card billing address,
shipping address, shipping option and method of
payment. This automatically will create an account
that will speed your checkout on future purchases
with us. Credit card information is not retained on
servers! All information is subject to our strict
privacy policy.
7. Print your
Confirmation Page: You will be presented with a
confirmation page that has a unique confirmation
number, acknowledging your purchase transaction. We
recommend that you print this page in case we are
unable to confirm your order via email.
8. Email
Confirmation: We will send you an email to
confirm that our warehouse has received your order.
Most of the time we also send an email with tracking
information on the shipping day. This lets you know
that your order has been shipped and include
tracking information, if available.
9. Phone Orders:
You can place your order, check the status of your
order or review a past order, and get answers to
questions about products you are ordering from
FragranceShop.com by calling toll-free
1-877-939-9397 from 10:00 AM until 5:00 PM Eastern
Time Monday through Friday.
What
are my payment options?
We accept
MasterCard, Visa, American Express and Discover. For
your protection, we check all credit cards for
potential fraud. Please be sure to provide your
exact billing address and telephone number - the
address and phone number your credit card bank has
on file for you. Incorrect information may cause a
delay in processing your order.
What
are your shipping charges and How long does shipping
take?
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Shipping
Charges & options
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U.S. Shipping (lower 48 states) |
|
Delivery
Method |
Processing Time |
Time
in Transit |
Expect
package in... |
Delivery
Charge |
|
Standard |
1-2 business
days* |
5-7 business days |
6-9 business
days** |
$5.95 first item
+ $0.75 each additional item |
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Canada |
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UPS Standard |
1-2 business
days* |
7-12 business days |
8-14 business
days** |
$21.95 first item + $1.95 each additional item |
|
UPS Expedited |
1-2 business
days* |
3-5 business days |
4-7 business
days** |
$49.95 first item + $2.95 each additional item
|
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|
Please note:
All duties and taxes
to Canada are included in the Shipping cost. |
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International |
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International Expedited
(Europe and South America) |
1-2 business
days* |
7 - 14 business days |
8 -16 business
days** |
$19.95 first item + $3.95
each additional item |
|
International Expedited
(All Other Countries) |
1-2 business
days* |
7 - 14 business days |
8 -16 business
days** |
$19.95 first item + $4.95 each additional
item |
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Please note: You may be subject to
import duties and taxes, which are assessed
when the package reaches your country.
Customs policies vary widely from country to
country and we can not control or determine
the duties and taxes that may be applied to
your order. Such additional charges are not
included in our shipping cost or
purchase price and must be paid by you (the
customer/recipient). Please, contact your
local customs office for further
information. |
*Some orders may take longer to process.
**Deliveries are
normally made on business days, no weekend delivery.
A business day is considered to be Monday through
Friday, not including holidays.
Are
all items in-stock?
Generally,
over 85% of the items listed on our website are in
stock. However, all items listed are subject to
availability. Our online inventory is not real-time
and there may be items listed that are not currently
in stock.
Can I have my wholesale order shipped to an address other than my billing address?
Orders over $500.00 can only be shipped to your billing address. If you wish to ship to an address other than your billing address, please contact your credit card company and have them add your ship to address as an authorized address on your account.
Do you
charge sales tax?
State laws
require a New Jersey-based business to collect sales
tax on orders shipped to New Jersey addresses. If
you place an order and have it shipped within the
state of New Jersey, the proper sales tax will be
added to your order. We are currently not required
to collect sales tax on orders shipped to residents
of any other states.
Do you
ship to APO/FPO?
Yes, we do
ship to APO/FPO addresses via US Postal Service. The
shipping charges are the same as if you are shipping
to the USA.
Do you
accept international orders?
Yes, We do
accept international orders from select countries.
All International customers must provide the following documents by
email or fax
1-732-231-0448 after placing the order:
- Copy of Photo ID (Passport or Drivers License)
- Copy of
Your Credit Card (Front and
Back)
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We will not be able to process your order without
these documents.
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